SHIPPING

Shipping costs for orders from menique depend upon the delivery method. Standard shipping costs $4.95. Orders of $50 and more will be shipped for free. The DHL shipping fee of $20 is applied for orders up to $150. Free shipping is available on orders of $150 and more.

Shipping times vary from 2-15 business days to Europe, 5-18 business days for all other countries. If you choose DHL Express shipping service, your order will be delivered within 2-4 business days.

If your estimated delivery date has passed and you have not received your order, please get in touch with our Support team by email at support@menique.com so we can help you further.

PAYMENT

We accept the following types of payment: all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

You do not need to have an account to place an order. However, having an account can save your time at checkout as it saves your address and payment details for future purchases.

Firstly, check your spam filter. If you have not received your order confirmation email after 24 hours, contact our Support team providing as much information about your order as you can.

ORDER ISSUES

If your order has arrived and something is missing or wrong, please contact our Support team with the order number, the item's name and number, a description of the fault. We will resolve the issue for you as quickly as we can.

As long as your order has not been shipped, you can contact us within 2 hours to cancel your purchase. We are really quick at packing your items up which means we cannot make adjustments to an order once it has been confirmed.

If you have an account, sign in to see the status of your current and past orders. After you place an order, a confirmation with your tracking info will also be sent to your provided email.

As we are an internet-based company the best way to reach us is by email at support@menique.com. You can also fill in the contact form and we will get back to you shortly.

RETURNS AND REFUNDS

Once we have registered your cancellation or return, the refund will be processed in 5-7 business days.

If you need to return an item, please contact us immediately with your order number and details about the product. You are more than welcome to return your item within 30 days from when you receive it.

Our Support team will provide you with the necessary details regarding the return of your goods. Please contact us, indicating the items you would like to return and the reason.

If you need to trade your item for a different size or color, we offer free exchanges within 30 days of receiving your order.

We will process your return on the same day we receive your items, once it has been processed, we will send you an email confirmation. Your refund will go back via the payment method you used when placing your order.

PRODUCT AND STOCK

Product size information can be found on each product detail page. If you still have questions regarding fit or choosing a size, please get in touch with our Support team who will be able to assist.

Make sure to check the care label on the individual item. Always machine wash at 30 °C on a gentle cycle, and with similar colors. Do not tumble dry and make sure that when ironing you use a low temperature. Never use bleaches or softeners.

Yes. The best way to be sure is to send us information on the product and we can let you know when we might expect more back in.