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Shipping
SHIPPING INFORMATION
Thank you for visiting and shopping at our store. Following are the terms and conditions that constitute our shipping policy.
As customer satisfaction is our prime responsibility, we offer Free Standard Registered Shipping for orders with a value of $75 or above. However, if you want to speed up your delivery, you can also choose Express Shipping service which is free for orders over $150. Delivery time and costs depend on the chosen option:
| Delivery estimate | Free above | Price |
| | FREE (over $75) | $4.95 |
| | FREE (over $150) | $9.95 |
| | ALWAYS FREE | |
Important: An additional charge applies for each shipment that is delivered in a remote/rural/northern area.
PROCESSING
Please note, orders are packed and shipped on business days, from Monday to Friday. Most of our items are stocked in our warehouse and are ready to ship within 24 hours after the payment has been received. However, some of our pieces are made-to-order and require additional time. Please refer to the product status on the product page for specifics.
We do our best to ensure the timely delivery of all orders. However, when selecting our Standard Registered or Express Shipping, have in mind that the shipping duration listed above is an estimate only. On rare conditions, due to postal service delays and other factors outside of our control (e.g., location you want items to be shipped), orders may take longer to arrive. Be aware that shipping times do not include processing time.
Attention: If you order multiple items from our store, they will be combined into the same package. Please contact us first, if you wish to get items in separate parcels.
LINEN
As part of our ongoing commitment to sustainability, all menique Linen clothes are made to orderunless otherwise stated. They are hand cut and then sewed by highly experienced seamstresses. This method decreases the wastage of fabric and of finished garments. An approximate time for a linen garment production would be up to 3 weeks, depending on the volumes of orders or season. Type of such quality work takes time, so please note before ordering.
- Lead time on low-season – 1-3 weeks.
We understand that you are eager to get your items as quickly as possible and we are working hard to get orders out on time to you. All our Linen clothes are delivered via Express Shipping service.
- Estimated delivery time will take 2-4 business days.
*Please note, delivery time does not include production time (2-3 weeks).
TRACKING
We provide two shipping options – both include tracking. Once your order has been dispatched, you will receive a shipping notification via email with tracking information and estimated arrival date. You can easily track your package during the whole transit time using the link provided in your shipment confirmation email. If you do not receive an email containing tracking details, check your spam filter or contact with us.
CANCELATION
Change your mind? As soon as you place your order, we know you need it fast. Therefore, if you want to make any changes to your order or need to cancel, please email us immediately within 2 hours of purchase.
If you still have any questions about your order, please contact our customer support team by email.
