Shipping costs for orders from menique depend upon the delivery method. Standard registered shipping is for $3.95 and free for orders above $50. Express shipping is for $9.95 and free for orders above $100.If you are in a hurry, we always recommend you to choose the Express delivery option.
International orders may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country, we are not able to supply the cost. Please make sure that you are aware of your country's import charges before you order from us.
Orders placed on menique for delivery to the USA with a value of under $800 are imported duty free.
For Merino wool apparels, shipping times vary from 2-15 business days to Europe, 5-18 business days for all other countries. If you choose DHL Express shipping service, your order will be delivered within 2-4 business days.
Our Linen clothing are delivered via Express Shipping service. However, please note, shipping time does not include production time (2-4 weeks). All our Linen apparels are made to order.
If your estimated delivery date has passed and you have not received your order, please get in touch with our Support team by email at email@example.com so we can help you further.
No. We can only deliver to valid residential or commercial addresses.
We accept the following types of payment: all major credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay and Shop Pay.
You do not need to have an account to place an order. However, having an account can save your time at checkout as it saves your address and payment details for future purchases.
Firstly, check your spam filter. If you have not received your order confirmation email after 24 hours, contact our Support team providing as much information about your order as you can.
If your order has arrived and something is missing or wrong, please contact our Support team with the order number, the item's name and number, a description of the fault. We will resolve the issue for you as quickly as we can.
As long as your order has not been shipped, you can contact us within 2 hours to cancel your purchase. We are really quick at packing your items up which means we cannot make adjustments to an order once it has been confirmed
If you have an account, sign in to see the status of your current and past orders. After you place an order, a confirmation with your tracking info will also be sent to your provided email.
As we are an internet-based company the best way to reach us is by email at firstname.lastname@example.org. You can also fill in the contact form and we will get back to you shortly.
RETURNS AND REFUNDS
Once we have registered your cancellation or return, the refund will be processed in 5-7 business days.
If you need to return an item, please contact us immediately with your order number and details about the product. You are more than welcome to return your item within 30 days from when you receive it.
Our Support team will provide you with the necessary details regarding the return of your goods. Please contact us, indicating the items you would like to return and the reason.
If you need to trade your item for a different size or color, we offer free exchanges within 30 days of receiving your order.
We will process your return on the same day we receive your items, once it has been processed, we will send you an email confirmation. Your refund will go back via the payment method you used when placing your order.
PRODUCT AND STOCK
Product size information can be found on each product detail page. If you still have questions regarding fit or choosing a size, please get in touch with our Support team who will be able to assist.
Make sure to check the care label on the individual item.
Merino wool.Always machine wash at 30 °C on a gentle cycle, and with similar colors. Do not tumble dry and make sure that when ironing you use a low temperature. Never use bleaches or softeners.
Linen. Machine wash in lukewarm or cold water on gentle cycle or linen wash setting, and with similar colors. Never use bleaches or softeners. Tumble dry on low heat or hang to dry for the best results. No iron necessary – enjoy the natural creases and crumples. However, if you still want an item pressed, use a medium-hot iron on the steam setting.
Yes. The best way to be sure is to send us information on the product and we can let you know when we might expect more back in.
As part of our ongoing commitment to sustainable clothing all menique linen products are made once you place your order. They are hand cut and then sewed by highly experienced seamstresses. This method decreases the wastage of fabric and of finished garments.
All of our linen designs are handcrafted by our craftsman. An approximate time estimate for a linen garment production would be up to 3 weeks.
Lead time – 2-3 weeks;
Once the clothes are made, your order will be delivered via Express Shipping within 2-4 business days.
All products are made to order unless otherwise stated. Please allow up to 2-3 weeksto complete an order. Your order will be dispatched once the clothes are made, washed, and packed. All linen garments are sent via Express shipping service. Your order will be delivered within 2-4 business days.
We would love to be able to rush every order. Yet, that depends on certain circumstances. Please get in touch with your deadline with our Support team by email at email@example.com so we can help you further.
Yes. Depending on the season, we can make basic changes that do not require changing the sewing pattern. We can change the sleeve length and the total length of a garment. Please note, all customizations might be chargeable and will be subjected to the season and received inquiries.
Please get in touch with our Support team by email at firstname.lastname@example.org so we can help you further.
All of our products are made, manufactured, and designed in Europe, more specifically, in Lithuania, Kaunas.
We recommend looking at the actual fabric by ordering a samples swatch. We do our best to represent products as precisely as possible online but can’t guarantee a color will display accurately on your computer screen.